have been promoted to the Administrative Clerk II position. Unfortunately, not understanding the connection between

This assignment will enhance the understanding of the relationship between the training needs analysis, KSAs, and competencies. You have been asked to design a training module for Administrative Clerks who have been promoted to the Administrative Clerk II position. Unfortunately, not understanding the connection between KSAs and organizational performance, managers believed erroneously that the individuals would simply learn the job over time. Therefore, it was not necessary to determine if they possessed the KSAs required to perform effectively in the Administrative Clerk II job. Recognizing their error, managers have tasked you with conducting a training needs analysis. Part of the analysis requires the creation of a list of KSAs the newly promoted employees will need to be successful in the job. The list will provide a benchmark of the performance levels and KSAs trainees possess prior to training. Read through the Administrative Clerk II tasks in the table on page 2 of the attached Case Study worksheet. -APA formatted title page. -Introduction with a clearly identified thesis statement. -APA formatted headings for each key element presented. -APA formatted in-text citations. -Conclusion summarizing key points presented and a recommendation or solution. -APA formatted reference page. Attached is Case study and key terms.