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Case 10- Implementation of TQM and Lean Six Sigma Tools in Local Government
1- Reflect on the case study; what do you think made this a successful project?2
2- Can you think of at least one process in your organization that can be improved using Lean Six Sigma, and how?
3- Review and comment on at least one other submission
Six Sigma Experience
Many organizations have adopted Six Sigma methodology to drive improvement initiatives. If you have been involved in a Six Sigma project, please briefly share your experience and observations with our class.
Sigma Performance
Calculate the sigma performance of a process you are familiar with in your organization. If you don’t have accurate data a guestimate of the good output is fine.